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Customer Care and Help Center - Oak & Luna

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.help-center-answer.show { margin: 0 20px; } .most-popular { padding-left: 20px; padding-right: 20px; } } @media (max-width: 1200px) { .dp { display: none; } } </style> </head><body><div class="help-center-article"> <div class="nav-help-center"> <span><a href="/">Home</a></span> <span> <img alt="" src="https://cdn.myka.com/digital-asset/banners/breadcum-right.svg"/></span> <span><a href="/#">Help Center</a></span> </div> <div class="help-center-title typography__headline3">Help Center</div> <div class="help-center-content"> <div class="help-center-boxes"> <div class="help-center-box"> <div class="help-center-question"> <div class="help-center-question-part1"> <div class="help-center-question-ico"><img alt="" src="https://cdn.myka.com/digital-asset/banners/ico-general-info.svg"/></div> <div class="help-center-question-title typography__text2">Product &amp; General Information </div> </div> <div class="help-center-question-arrow"> <img alt="" src="https://cdn.myka.com/digital-asset/banners/drop-down.svg"/> </div> </div> <div class="help-center-answer"> <div class="help-center-answer-title">Product &amp; General Information</div> <div class="help-center-answer-block typography__text1"> <a href="/Article.aspx?p=9122&amp;source=helpcenter#firstQ1">How to take care of my jewelry?</a> </div> <div class="help-center-answer-block typography__text1"> <a href="/Article.aspx?p=9122&amp;source=helpcenter#firstQ2">What are my delivery options?</a> </div> <div class="help-center-answer-block typography__text1"> <a href="/Article.aspx?p=9122&amp;source=helpcenter#firstQ33">Is it possible to change the order of the engravings for the 3D Bar Necklace?</a> </div> <div class="help-center-answer-block typography__text1"> <a href="/Article.aspx?p=9122&amp;source=helpcenter#firstQ10">How to choose the correct jewelry size?</a> </div> <div class="help-center-view-all typography__button1"><a class="help-center-view-all-a" href="/Article.aspx?p=9122&amp;source=helpcenter">VIEW ALL <img alt="" class="view-all-arrow" src="https://cdn.myka.com/digital-asset/banners/breadcum-right.svg"/><img alt="" class="dp" src="https://cdn.myka.com/digital-asset/banners/drop-down.svg" style="transform: rotate(270deg);"/></a></div> </div> </div> <div class="help-center-box"> <div class="help-center-question"> <div class="help-center-question-part1"> <div class="help-center-question-ico"><img alt="" src="https://cdn.myka.com/digital-asset/banners/ico-delivery.svg"/></div> <div class="help-center-question-title typography__text2">Delivery</div> </div> <div class="help-center-question-arrow"> <img alt="" src="https://cdn.myka.com/digital-asset/banners/drop-down.svg"/> </div> </div> <div class="help-center-answer"> <div class="help-center-answer-title">Delivery</div> <div class="help-center-answer-block typography__text1"> <a href="/Article.aspx?p=9123&amp;source=helpcenter#secondQ7">Why didn't I get an order confirmation?</a> </div> <div class="help-center-answer-block typography__text1"> <a href="/Article.aspx?p=9123&amp;source=helpcenter#secondQ2">Where is my order?</a> </div> <div class="help-center-answer-block typography__text1"> <a href="/Article.aspx?p=9123&amp;source=helpcenter#secondQ3">I can't find my order ID number</a> </div> <div class="help-center-answer-block typography__text1"> <a href="/Article.aspx?p=9123&amp;source=helpcenter#secondQ4">How do I track my order?</a> </div> <div class="help-center-view-all typography__button1"><a class="help-center-view-all-a" href="/Article.aspx?p=9123&amp;source=helpcenter">VIEW ALL <img alt="" class="view-all-arrow" src="https://cdn.myka.com/digital-asset/banners/breadcum-right.svg"/><img alt="" class="dp" src="https://cdn.myka.com/digital-asset/banners/drop-down.svg" style="transform: rotate(270deg);"/></a></div> </div> </div> <div class="help-center-box"> <div class="help-center-question"> <div class="help-center-question-part1"> <div class="help-center-question-ico"><img alt="" src="https://cdn.myka.com/digital-asset/banners/ico-change-order.svg"/></div> <div class="help-center-question-title typography__text2">Change Order Details</div> </div> <div class="help-center-question-arrow"> <img alt="" src="https://cdn.myka.com/digital-asset/banners/drop-down.svg"/> </div> </div> <div class="help-center-answer"> <div class="help-center-answer-title">Change Order Details</div> <div class="help-center-answer-block typography__text1"> <a href="/Article.aspx?p=9124&amp;source=helpcenter#thirdQ1">How can I change my shipping address?</a> </div> <div class="help-center-answer-block typography__text1"> <a href="/Article.aspx?p=9124&amp;source=helpcenter#thirdQ2">How can I change an order after placing it?</a> </div> <div class="help-center-answer-block typography__text1"> <a href="/Article.aspx?p=9124&amp;source=helpcenter#thirdQ3">How do I change my inscription?</a> </div> <div class="help-center-answer-block typography__text1"> <a href="/Article.aspx?p=9124&amp;source=helpcenter#thirdQ7">How do I add another item to my order?</a> </div> <div class="help-center-view-all typography__button1"><a class="help-center-view-all-a" href="/Article.aspx?p=9124&amp;source=helpcenter">VIEW ALL <img alt="" class="view-all-arrow" src="https://cdn.myka.com/digital-asset/banners/breadcum-right.svg"/><img alt="" class="dp" src="https://cdn.myka.com/digital-asset/banners/drop-down.svg" style="transform: rotate(270deg);"/></a></div> </div> </div> <div class="help-center-box"> <div class="help-center-question"> <div class="help-center-question-part1"> <div class="help-center-question-ico"><img alt="" src="https://cdn.myka.com/digital-asset/banners/ico-issue.svg"/></div> <div class="help-center-question-title typography__text2">Recieved Item Issues</div> </div> <div class="help-center-question-arrow"> <img alt="" src="https://cdn.myka.com/digital-asset/banners/drop-down.svg"/> </div> </div> <div class="help-center-answer"> <div class="help-center-answer-title">Recieved Item Issues</div> <div class="help-center-answer-block typography__text1"> <a href="/Article.aspx?p=9125&amp;source=helpcenter#forthQ1">My jewelry is damaged, what should I do?</a> </div> <div class="help-center-answer-block typography__text1"> <a href="/Article.aspx?p=9125&amp;source=helpcenter#forthQ3">Returns &amp; Cancellations</a> </div> <div class="help-center-answer-block typography__text1"> <a href="/Article.aspx?p=9125&amp;source=helpcenter#forthQ4">My chain size that I received is incorrect, what should I do?</a> </div> <div class="help-center-answer-block typography__text1"> <a href="/Article.aspx?p=9125&amp;source=helpcenter#forthQ6">I received an incorrect item, what should I do?</a> </div> <div class="help-center-view-all typography__button1"><a class="help-center-view-all-a" href="/Article.aspx?p=9125&amp;source=helpcenter">VIEW ALL <img alt="" class="view-all-arrow" src="https://cdn.myka.com/digital-asset/banners/breadcum-right.svg"/><img alt="" class="dp" src="https://cdn.myka.com/digital-asset/banners/drop-down.svg" style="transform: rotate(270deg);"/></a></div> </div> </div> <div class="help-center-box help-center-box-last"> <div class="help-center-question"> <div class="help-center-question-part1"> <div class="help-center-question-ico"><img alt="" src="https://cdn.myka.com/digital-asset/banners/ico-promo.svg"/></div> <div class="help-center-question-title typography__text2">Payments &amp; Promo Information</div> </div> <div class="help-center-question-arrow"> <img alt="" src="https://cdn.myka.com/digital-asset/banners/drop-down.svg"/> </div> </div> <div class="help-center-answer"> <div class="help-center-answer-title">Payments &amp; Promo Information</div> <div class="help-center-answer-block typography__text1"> <a href="/Article.aspx?p=9126&amp;source=helpcenter#fifthQ1">My promotional code doesn't work</a> </div> <div class="help-center-answer-block typography__text1"> <a href="/Article.aspx?p=9126&amp;source=helpcenter#fifthQ2">Can I use more than one coupon code?</a> </div> <div class="help-center-answer-block typography__text1"> <a href="/Article.aspx?p=9126&amp;source=helpcenter#fifthQ3">Why do I see a double charge on my billing statement?</a> </div> <div class="help-center-answer-block typography__text1"> <a href="/Article.aspx?p=9126&amp;source=helpcenter#fifthQ4">I have a PayPal account but I cannot complete the payment</a> </div> <div class="help-center-view-all typography__button1"><a class="help-center-view-all-a" href="/Article.aspx?p=9126&amp;source=helpcenter">VIEW ALL <img alt="" class="view-all-arrow" src="https://cdn.myka.com/digital-asset/banners/breadcum-right.svg"/><img alt="" class="dp" src="https://cdn.myka.com/digital-asset/banners/drop-down.svg" style="transform: rotate(270deg);"/> </a></div> </div> </div> </div> <div class="still-need"> <div class="still-need-title typography__headline2">STILL NEED HELP?</div> <div class="still-need-desc">Someone from our team will get back to you!</div> <a class="contact-btn-still" href="/"><div class="still-need-btn typography__button1"><a href="https://www.oakandluna.com/CustomerSupport.aspx?&amp;source=helpcenter">CONTACT US</a></div></a> </div> <div class="most-popular"> <div class="most-popular-title typography__headline4">MOST POPULAR QUESTIONS</div> <span class="most-popular-span"><a href="/Article.aspx?p=9123&amp;source=helpcenter#secondQ1">Why didn't I get an order Confirmation?</a></span> <span class="most-popular-span"><a href="/Article.aspx?p=9123&amp;source=helpcenter#secondQ2">Where is my order?</a></span> <span class="most-popular-span"><a href="/Article.aspx?p=9125&amp;source=helpcenter#forthQ3">Returns &amp; Cancellations</a></span> <span class="most-popular-span"><a href="/Article.aspx?p=9125&amp;source=helpcenter#forthQ1">My jewelry is damaged, what should I do?</a></span> <span class="most-popular-span"><a href="/Article.aspx?p=9124&amp;source=helpcenter#thirdQ1">How can I change my shipping address?</a></span> <span class="most-popular-span"><a href="/Article.aspx?p=9122&amp;source=helpcenter#firstQ2">What are Oak&amp;Luna delivery options?</a></span> <span class="most-popular-span"><a href="/Article.aspx?p=9122&amp;source=helpcenter#firstQ3">I have a special request for my necklace</a></span> </div> </div> </div> </body></html>

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